Security & Compliance
Built Into Every Layer
Enterprise-grade security and compliance certifications built into every layer of our platform. Your data is protected with bank-level encryption and industry-leading security practices.
Security Certifications
Uptime SLA
Data Centers
Security Audits
Certified & Compliant
Meeting the highest international standards for security and privacy
SOC 2 Type II
ISO 27001
GDPR
HIPAA
CCPA
PCI DSS
Multi-Layered Security Architecture
Defense in depth with security controls at every layer of the stack
Encryption at Rest & in Transit
All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit
Access Control & Authentication
Robust authentication and authorization with multi-factor authentication (MFA)
Data Protection & Privacy
Your data is isolated, backed up, and protected with industry-leading practices
Monitoring & Logging
Comprehensive security monitoring with real-time threat detection
Employee Security
All employees undergo background checks and security training
Infrastructure Security
Built on enterprise-grade infrastructure with redundancy and DDoS protection
Certified & Audited Compliance
Meet regulatory requirements with our comprehensive compliance certifications
SOC 2 Type II
Demonstrates our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data.
ISO 27001
International standard for information security management systems (ISMS), ensuring systematic approach to managing sensitive data.
GDPR
Full compliance with EU General Data Protection Regulation, protecting the privacy and personal data of EU citizens.
HIPAA
Compliance with Health Insurance Portability and Accountability Act for protecting sensitive patient health information.
24/7 Security Operations
Rapid response to security incidents with defined timelines and escalation procedures
Detection
Real-time monitoring and threat detection
Analysis
Security team investigates and assesses impact
Containment
Isolate affected systems and prevent spread
Remediation
Fix vulnerabilities and restore normal operations
Recovery
Validate systems and resume full operations
Post-Incident
Document lessons learned and improve processes
Continuous Security Testing
Regular testing and audits to stay ahead of emerging threats
Penetration Testing
Quarterly third-party penetration testing
Vulnerability Scanning
Automated daily vulnerability scans
Security Audits
Annual SOC 2 Type II audits
Incident Response
24/7 security incident response team
Data Retention Policy
Transparent data retention periods for all data types
| Data Type | Retention Period | Notes |
|---|---|---|
| Active User Data | Duration of account | Retained while account is active |
| Deleted User Data | 30 days | Recoverable for 30 days after deletion |
| Backup Data | 90 days | Encrypted backups retained for recovery |
| Audit Logs | 7 years | Required for compliance and investigation |
| Anonymous Analytics | Indefinite | Non-identifiable usage metrics |
Responsible Disclosure Program
We welcome security researchers to help us keep HermesCloud AI secure. If you discover a security vulnerability, please report it responsibly.
Our Commitment:
- Response within 48 hours
- Regular updates on remediation progress
- Public acknowledgment (if desired)
- Bug bounty rewards for eligible vulnerabilities