Cookie Policy
Learn about how we use cookies and similar technologies to improve your experience
Last Updated: January 15, 2025
Quick Summary
🍪 Essential Only
Required cookies keep the site functional and secure
🎯 Your Choice
Opt in or out of non-essential cookies anytime
🔒 Privacy First
We respect DNT signals and GDPR requirements
Types of Cookies We Use
We use different types of cookies for different purposes. Here's what each type does:
Essential Cookies
Necessary for the website to function properly
Examples:
- •Authentication tokens (keep you logged in)
- •Security tokens (CSRF protection)
- •Load balancing (distribute traffic)
- •Session management (maintain your session)
Performance Cookies
Help us understand how visitors use our website
Examples:
- •Google Analytics (_ga, _gid)
- •Page load times and performance metrics
- •Error tracking and debugging
- •Feature usage statistics
Functional Cookies
Remember your preferences and settings
Examples:
- •Language preferences
- •Theme selection (dark/light mode)
- •Dashboard layout preferences
- •Recently viewed items
Marketing Cookies
Track your visits to show relevant advertisements
Examples:
- •Google Ads conversion tracking
- •Social media tracking pixels
- •Retargeting campaigns
- •A/B testing variations
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to the owners of the site. Cookies typically contain two pieces of information: a site name and unique user ID.
Why We Use Cookies
We use cookies for several important reasons: To keep you signed in and remember your authentication state; To understand how you use our service and improve your experience; To remember your preferences and settings; To analyze traffic and usage patterns; To measure the effectiveness of our marketing campaigns; To provide personalized content and recommendations; To detect and prevent fraud and security threats.
Types of Cookies We Use
We use both first-party cookies (set by HermesCloud AI) and third-party cookies (set by our service providers). Cookies can be session cookies (deleted when you close your browser) or persistent cookies (remain on your device until expiration or manual deletion).
Third-Party Cookies
We work with trusted third-party service providers who may also set cookies on your device. These include: Google Analytics (website analytics); Stripe (payment processing); Intercom (customer support); PostHog (product analytics); AWS CloudFront (content delivery). Each of these providers has their own privacy policies governing their use of cookies.
Managing Your Cookie Preferences
You have several options to manage cookies: Use our Cookie Consent Manager (appears on first visit); Adjust your browser settings to block or delete cookies; Opt out of specific third-party cookies using provider tools; Use browser extensions like Privacy Badger or uBlock Origin. Note that blocking essential cookies may affect the functionality of our Service.
Browser-Specific Instructions
Chrome: Settings > Privacy and security > Cookies and other site data. Firefox: Options > Privacy & Security > Cookies and Site Data. Safari: Preferences > Privacy > Manage Website Data. Edge: Settings > Privacy, search, and services > Cookies and site permissions. For mobile browsers, check your device settings or browser help documentation.
Do Not Track (DNT)
Some browsers have a Do Not Track (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how to respond to DNT signals. We honor DNT signals by not setting non-essential cookies when DNT is enabled in your browser.
Cookie Retention Periods
Different cookies have different retention periods: Session cookies expire when you close your browser; Authentication cookies last up to 30 days; Preference cookies last up to 1 year; Analytics cookies last up to 2 years; Marketing cookies last up to 2 years. You can delete cookies at any time through your browser settings.
Local Storage and Similar Technologies
In addition to cookies, we use other browser storage technologies: Local Storage (for offline functionality and caching); Session Storage (for temporary data during your session); IndexedDB (for larger datasets and performance). These technologies serve similar purposes to cookies and are governed by this policy.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of material changes by updating the 'Last Updated' date at the top of this policy and, where appropriate, providing additional notice through the Service or via email.
Contact Us About Cookies
If you have questions about our use of cookies or this Cookie Policy, please contact us at: Email: privacy@hermescloud.ai; Cookie Consent Manager: Available in your account settings; Data Protection Officer: privacy@hermescloud.ai; Support: Visit our Contact page or Support Center
Manage Your Cookie Preferences
You have full control over which cookies we use. Update your preferences at any time.