Get in Touch
Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Send Us a Message
Office Hours
💬 24/7 support available through our Help Center
Response Times
Within 2 hours
During business hours
Within 4 hours
For paying customers
Within 24 hours
All other inquiries
Reach the Right Team
Contact the department that best matches your needs for faster assistance
Sales
Product demos and pricing
sales@hermescloud.ai
Support
Technical assistance
support@hermescloud.ai
Partnerships
Integration and partnerships
partners@hermescloud.ai
Legal
Legal and compliance
legal@hermescloud.ai
Privacy
Data protection and privacy
privacy@hermescloud.ai
Press
Media inquiries
press@hermescloud.ai
Need Immediate Help?
Our AI-powered support is available 24/7. Get instant answers to your questions.
Average response time: <30 seconds
Frequently Asked Questions
Quick answers to common questions about contacting us
What's the fastest way to get support?
Use our live chat for instant support 24/7. Our AI agents can resolve most issues in minutes, and human agents are available during business hours.
Do you offer phone support?
Yes, phone support is available Monday-Saturday during business hours. Enterprise customers get priority phone support with dedicated account managers.
How long does email support take?
We respond to all emails within 24 hours. Most inquiries are answered within 2-4 hours during business hours. Enterprise customers receive priority response.
Can I schedule a demo?
Absolutely! Contact our sales team at sales@hermescloud.ai or use the contact form above. We'll schedule a personalized demo at your convenience.
Do you have emergency support?
Enterprise customers have access to 24/7 emergency support with guaranteed 15-minute response times. Contact your account manager for details.
Where are you located?
Our headquarters is in San Francisco, CA, with offices in New York, London, and Singapore. We provide global support in multiple time zones.
Visit Our Office
Headquarters
123 Innovation Drive
San Francisco, CA 94105
United States
Phone
+49 (0) 157 57330812
Mon-Fri, 9am-6pm PST
niko@hermescloud.ai
We reply within 24 hours
Interactive map would appear here
Frankfurt am Main, Germany